Faqs, Resources & Support

Welcome to the Patient Help Center

We’re here to make things easier. Whether you’re new to Revere or have been with your care team for years, you’ll find answers to common questions, helpful tools, and important links, all in one place.

Quick Links:

Patient Portal Access

Visit our Patient Portals page for more information.

Patient Resources

Visit our Patient Resources page to find support resources.

Find Care

Use our Carefinder Tool to find care near you.

Social Services Support

Visit FindHelp.org to find support resources in your community.

FAQs

Use the search bar and filters below to explore FAQs.

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Where are you located?
Appointments & Scheduling
New Patients

We serve patients across Arizona, Florida, Massachusetts, New Hampshire, Tennessee, and Texas. Our corporate offices are in Brentwood, TN, and Westwood, MA.

Locate a clinic near you by using our CareFinder tool, available on the Revere Medical website.

How long is a typical appointment?
Appointments & Scheduling
New Patients

Most primary care visits last between 30 and 60 minutes, depending on the reason for your visit. We always strive to give you the time and attention you deserve.

What is your no-show policy?
Appointments & Scheduling

We ask that you cancel or reschedule appointments at least 24–48 hours in advance. This helps us offer that time to other patients in need of care. Missed appointments without notice may result in a no-show fee.

How do I establish care with a Primary Care Provider?
Care Coordination

It’s easy to get started. Call your preferred clinic or request an appointment through the patient portal. Many of our locations can see new patients within the same week.

What ages do you treat for primary care?
No items found.

Revere Medical provides primary care for all ages, but available services and provider types may vary by location. Across our clinics, we offer Family Medicine, Internal Medicine, Pediatrics, and select specialty care through physicians, Nurse Practitioners, and Physician Assistants.

Please contact your local Revere clinic to learn more about the care options available near you. Locate a clinic near you by using our CareFinder tool, available on the Revere Medical website.

What type of care does Revere Medical provide?
Appointments & Scheduling
New Patients
Care Coordination

Revere Medical clinics focus on comprehensive primary care. From preventive screenings and chronic condition management to urgent health concerns, we’re here to guide your care. When specialty care is needed, we can coordinate referrals to trusted partners in your area.

Select Revere Medical locations may offer women's health services, family medicine, and pediatric care. Please contact your preferred Revere Medical location to determine what services might be available for you.

Do you offer language translation services during visits?
Appointments & Scheduling
Care Coordination

Yes. Many of our clinics offer translation services or can arrange language assistance during your visit. Please let us know your needs when scheduling, and we’ll do our best to accommodate.

How do I access my medical records?
Medical Records

You can request a copy of your medical records by contacting your clinic or submitting a request through our patient portal. If you need records that aren’t available through the portal, you can complete the Authorization to Release Medical Records Form. 

Click Here to download the Medical Records Release Authorization Form.

Click Here to access your medical records online through the patient portal.

For additional help, our support team is happy to assist. Contact us at 1-800-488-5959.

I am a former Steward Medical Patient. How do I access my medical records?
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If you were previously a patient at a Steward-affiliated clinic, your records remain confidential and protected. Please see detailed transfer instructions below, or contact our patient support team at 1-800-488-5959 for assistance.

I am a former Compass Medical Patient. How do I access my medical records?
Medical Records

If you were previously a patient at Compass Medical, your records remain confidential and protected. Please see detailed transfer instructions below, or contact our patient support team at 1-800-488-5959 for assistance.

There is no fee for Compass Medical patients to obtain their Compass Medical records. You may print the medical record request form (linked here), complete it, and return it by mail to the following address:

Sharecare/Compass Medical Records

C/O Sharecare

100 Cummings Center, Suite 351E

Beverly, MA 01915

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Articles

Check out our latest articles, tips, and news from Revere Medical.

Revere Medical Enters into Agreement to Acquire CareMax’s Management Services Organization

Revere Medical has entered into an agreement with CareMax.

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Steward Medical Group and Steward Health Care Network is Now Revere Medical

Rural Healthcare Group Closes Acquisition of Steward Medical Group and Steward Health Care Network

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Need additional support?

Use the options below to reach out:

Send a Message in the Patient Portal

Log in to connect directly with your care team.

Call Patient Support

Contact us at 1-800-488-5959 for general help and questions. For questions related to the patient portal, call Revere's Patient Portal Helpdesk at 1-888-696-0108.

Submit a Contact Form

Use the form below to share your question and we’ll get back to you as soon as possible.

Get in touch with our team.

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