Faqs, Resources & Support

Welcome to the Patient Help Center

We’re here to make things easier. Whether you’re new to Revere or have been with your care team for years, you’ll find answers to common questions, helpful tools, and important links, all in one place.

Quick Links:

Patient Portal Access

Visit our Patient Portals page for more information.

Patient Resources

Visit our Patient Resources page to find support resources.

Find Care Near You

Use our Locations Tool to find a clinic near you.

Find Care

Search for locations near you on our Locations page

Social Services Support

Visit FindHelp.org to find support resources in your community.

FAQs

Use the search bar and filters below to explore FAQs.

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Where are you located?
Appointments & Scheduling
New Patients

We serve patients across Arizona, Florida, Massachusetts, New Hampshire, Tennessee, and Texas. Our corporate offices are in Brentwood, TN, and Westwood, MA.

Locate a clinic near you by using our CareFinder tool, available on the Revere Medical website.

How do I schedule an appointment with Revere Medical?
Appointments & Scheduling
New Patients

You can schedule an appointment by calling your clinic directly. Locate a clinic near you by using our CareFinder tool, available on the Revere Medical website.

Please note: Appointments cannot be booked directly through the Patient Portal. However, you can submit a request, and a team member will follow up to assist with scheduling.

How do I establish care with a Primary Care Provider?
Care Coordination

It's easy to get started. Call your preferred clinic or request an appointment through the patient portal. Many of our locations can see new patients within the same week.

Do you offer walk-in appointments?
Appointments & Scheduling

Appointment policies differ by Revere Medical location. While some clinics offer walk-in or same-day appointments, others require a scheduled visit.

Please call your preferred care location directly to learn about their specific options. Our CareFinder tool on the Revere Medical website can help you find a clinic near you.

Do you offer telehealth appointments?
Appointments & Scheduling
Care Coordination

Yes! Many of our providers offer telehealth visits for established patients, making it easier to get care from the comfort of home. Telehealth is a great option for common concerns, follow-up appointments, and medication reviews.

New patients should contact their preferred Revere Medical clinic directly to get registered. Once registered, you may be able to schedule telehealth visits.

Please note: Insurance coverage for telehealth can vary, so it's a good idea to check with your insurance provider. Also, not all types of appointments are suitable for telehealth.

To find out if a telehealth visit is right for you and to check availability, please call your preferred Revere Medical clinic directly. You can find a clinic near you using our CareFinder tool, available on the Revere Medical website.

How do I request a prescription refill?
Prescriptions & Refills

To request a refill, contact your pharmacy to see the remaining refills. If you have no remaining refills or if your refill requires authorization, your pharmacy may contact our office on your behalf.

If your refills are exhausted, contact your clinic by phone during business hours to schedule an appointment. Be sure to have your medication name and pharmacy information ready. Please allow 48-72 hours to hear back from our office.

If you are a patient using the MyReverePortal, you may also have the option to request prescription refills online through the patient portal. Click Here to access your patient portal.

How do I access my medical records?
Medical Records

You can request a copy of your medical records by contacting your clinic or submitting a request through our patient portal. If you need records that aren't available through the portal, you can complete the Authorization to Release Medical Records Form. 

Click Here to download the Medical Records Release Authorization Form.

Click Here to access your medical records online through the patient portal.

For additional help, our support team is happy to assist. Contact us at 1-800-488-5959.

What should I bring with me to my primary care appointment?
Appointments & Scheduling
New Patients

Please bring a valid photo ID, your insurance card (if applicable), a list of current medications, and any questions or concerns you'd like to discuss with your provider.

If this is your first visit, we recommend obtaining your prior medical records in advance. To send records electronically to your clinic, please contact your preferred location for the appropriate fax number.

What insurances do you accept?
Insurance & Coverage

Revere Medical accepts most major insurance plans. Because coverage may vary by location, we recommend calling your clinic to confirm accepted insurance providers. Locate a clinic near you by using our CareFinder tool, available on the Revere Medical website.

Are self-pay rates available for those without insurance coverage?
Insurance & Coverage
Billing & Payments

Yes. Affordable self-pay rates are available for patients without insurance. Contact your clinic for pricing information and payment options.

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Need additional support?

Use the options below to reach out:

Send a Message in the Patient Portal

Log in to connect directly with your care team.

Call Patient Support

Contact us at 1-800-488-5959 for general help and questions. For questions related to the patient portal, call Revere's Patient Portal Helpdesk at 1-888-696-0108.

Submit a Contact Form

Use the form below to share your question and we’ll get back to you as soon as possible.

Get in touch with our team.

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