Faqs, Resources & Support

Welcome to the Patient Help Center

We’re here to make things easier. Whether you’re new to Revere or have been with your care team for years, you’ll find answers to common questions, helpful tools, and important links, all in one place.

Quick Links:

Patient Portal Access

Visit our Patient Portals page for more information.

Find Care

Use our Carefinder Tool to find care near you.

Get in Touch

Use our Contact Form to send a message to our team

FAQs

Use the search bar and filters below to explore FAQs.

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How do I access my Patient Portal?
Patient Portal
RevereConnect
MyReverePortal

To access your patient portal, click on the appropriate portal link below based on whether you're a Revere Medical patient or a former Steward Health patient. Select the link that corresponds to your state, and log in using your credentials.

MyReverePortal for Revere Medical Patients:

RevereConnect for former Steward Health patients:

  • Click here to access your patient portal on RevereConnect
  • Please be aware that this patient portal will soon be phased out. Stay tuned for updates from your former Steward (non-Revere Medical) provider or hospital regarding access to their new portal. We appreciate your patience during this transition.
What is the difference between MyReverePortal and RevereConnect?
Patient Portal

MyReverePortal for Revere Medical Patients:

  • MyReverePortal is the new patient portal for patients currently receiving care from Revere Medical providers. 
  • The MyReverePortal is currently being used for Revere Medical patients receiving care within the following specialties:
    • Primary Care
    • Family Medicine
    • Internal Medicine

RevereConnect for former Steward Health patients:

  • RevereConnect (formerly MySteward) is the updated portal for former Steward Health patients.  To access this portal, please click here.
  • RevereConnect is currently being used for patients receiving care with a…
    • Former Steward Health hospital
    • Former Steward Health specialist
    • Hawthorn Medical providers
Do you offer walk-in appointments?
Appointments & Scheduling

Appointment policies differ by Revere Medical location. While some clinics offer walk-in or same-day appointments, others require a scheduled visit.

Please call your preferred care location directly to learn about their specific options. Our CareFinder tool on the Revere Medical website can help you find a clinic near you.

I’m a former Steward Health patient looking for ‘MySteward’, where can I find this?
New Patients
RevereConnect
Patient Portal

Please note that MySteward has changed names, and is now called RevereConnect. If you're receiving care with a non-Revere Medical provider that was a former Steward Health provider, you will need to use RevereConnect. You can find the link to RevereConnect below. 

https://portal.myrevereconnect.com/ 

Please be aware that this patient portal will soon be phased out. Stay tuned for updates from your former Steward (non-Revere Medical) provider or hospital regarding access to their new portal. We appreciate your patience during this transition. 

If your provider is not available in the drop-down to send a message, it means they no longer use this portal. Please contact your provider directly to request access to their new portal. 

Please be advised that replies to old messages will not be received by providers no longer using the portal. If you have not heard back from your provider's office within 24-48 business hours, please contact your provider directly. 

Important: Revere Medical providers are now using a new MyReverePortal. To access this new portal, click on the appropriate link above based on your region to set up/log into your new portal account.

Do you offer telehealth appointments?
Appointments & Scheduling
Care Coordination

Yes! Many of our providers offer telehealth visits for established patients, making it easier to get care from the comfort of home. Telehealth is a great option for common concerns, follow-up appointments, and medication reviews.

New patients should contact their preferred Revere Medical clinic directly to get registered. Once registered, you may be able to schedule telehealth visits.

Please note: Insurance coverage for telehealth can vary, so it's a good idea to check with your insurance provider. Also, not all types of appointments are suitable for telehealth.

To find out if a telehealth visit is right for you and to check availability, please call your preferred Revere Medical clinic directly. You can find a clinic near you using our CareFinder tool, available on the Revere Medical website.

I’m having trouble logging into my Patient Portal. What should I do? (Password Reset)
Patient Portal
MyReverePortal

If you're having trouble logging in, use the "Forgot Password" feature on the login page for assistance. If you continue to have issues, please contact our support team for further help.

What should I do if I need to cancel or reschedule my appointment?
Appointments & Scheduling

We understand that schedules can change! If you need to cancel or reschedule your appointment, please contact your clinic as soon as possible.

We kindly ask that you notify us at least 24–48 hours in advance if you need to make a change. Giving us early notice allows us to offer that appointment time to another patient who needs care.

Please be aware that missed appointments without notice may result in a no-show fee.

How do I get help if I need assistance with my patient portal?
Patient Portal
RevereConnect
MyReverePortal

If you need assistance, please contact our portal helpdesk at (888) 696-0108. We are here to help with any login or portal-related issues.

What features are available in MyReverePortal and MyRevereConnect?
MyReverePortal
RevereConnect

Both portals allow you to view your medical records, request prescription refills, and securely communicate with your healthcare provider. You can also track your health progress and manage personal health information through the portal.

On MyReverePortal, patients are now able to check into appointments directly from your phone, pay bills online, and more. Please see list of features below:

  • Send Messages to or View Messages from the Office
  • View/ Download Health Summary, Test Results, Medications, Care summaries, Patient education and Medical Forms
  • View Upcoming, Historical, and Recommended Appointments
  • Update Tobacco Status
  • Request Medication Refill
  • View Statements
  • View Pharmacy on File
  • View/Update Insurance
  • Pay Bills
Can I access my portal from my mobile device?
Patient Portal
RevereConnect
MyReverePortal

Yes, both MyReverePortal and RevereConnect are mobile-friendly. You can access your patient portal from your smartphone or tablet through a web browser or by downloading the portal’s mobile app.

Revere Medical patients, find Athena’s MyReverePortal mobile app download options below:

Former Steward Health patients, find the RevereConnect moble app download options below:

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Need additional support?

Use the options below to reach out:

Send a Message in the Patient Portal

Log in to connect directly with your care team.

Call Patient Support

Contact us at 1-800-488-5959 for general help and questions.

Submit a Contact Form

Use the form below to share your question and we’ll get back to you as soon as possible.

Get in touch with our team.

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