Faqs, Resources & Support
Welcome to the Patient Help Center
We’re here to make things easier. Whether you’re new to Revere or have been with your care team for years, you’ll find answers to common questions, helpful tools, and important links, all in one place.
Quick Links:
Patient Portal Access
Visit our Patient Portals page for more information.
Patient Resources
Visit our Patient Resources page to find support resources.
Find Care Near You
Use our Locations Tool to find a clinic near you.
Find Care
Search for locations near you on our Locations page
Social Services Support
Visit FindHelp.org to find support resources in your community.
FAQs
Use the search bar and filters below to explore FAQs.
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What should I do if I need to cancel or reschedule my appointment?
Appointments & Scheduling
We understand that schedules can change! If you need to cancel or reschedule your appointment, please contact your clinic as soon as possible.
We kindly ask that you notify us at least 24 to 48 hours in advance if you need to make a change. Giving us early notice allows us to offer that appointment time to another patient who needs care.
Please be aware that missed appointments without notice may result in a no-show fee.
What is your no-show policy?
Appointments & Scheduling
We ask that you cancel or reschedule appointments at least 24 to 48 hours in advance. This helps us offer that time to other patients in need of care. Missed appointments without notice may result in a no-show fee.
How long is a typical appointment?
Appointments & Scheduling
New Patients
Most primary care visits last between 30 and 60 minutes, depending on the reason for your visit. We always strive to give you the time and attention you deserve.
Do you offer language translation services during visits?
Appointments & Scheduling
Care Coordination
Yes. Many of our clinics offer translation services or can arrange language assistance during your visit. Please let us know your needs when scheduling, and we'll do our best to accommodate.
What type of care does Revere Medical provide?
Appointments & Scheduling
New Patients
Care Coordination
Revere Medical clinics focus on comprehensive primary care. From preventive screenings and chronic condition management to urgent health concerns, we are here to guide your care. When specialty care is needed, we can coordinate referrals to trusted partners in your area.
Select Revere Medical locations may offer women's health services, family medicine, and pediatric care. Please contact your preferred Revere Medical location to determine what services might be available for you.
What ages do you treat for primary care?
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Revere Medical provides primary care for all ages, but available services and provider types may vary by location. Across our clinics, we offer Family Medicine, Internal Medicine, Pediatrics, and select specialty care through physicians, Nurse Practitioners, and Physician Assistants.
Please contact your local Revere clinic to learn more about the care options available near you. Locate a clinic near you by using our CareFinder tool, available on the Revere Medical website.
How do I access my Patient Portal?
Patient Portal
RevereConnect
MyReverePortal
To access your patient portal, click on the appropriate portal link below based on whether you're a Revere Medical patient or a former Steward Health patient. Select the link that corresponds to your state, and log in using your credentials.
MyReverePortal for Revere Medical Patients:
- MyReverePortal is available for patients receiving care from a Revere Medical Provider. To ensure you receive the right care, please select the appropriate patient portal based on your location. Each state has its own portal link for MyRevereConnect, which you can find below.
RevereConnect for former Steward Health patients:
- Click here to access your patient portal on RevereConnect
- Please be aware that this patient portal will soon be phased out. Stay tuned for updates from your former Steward (non-Revere Medical) provider or hospital regarding access to their new portal. We appreciate your patience during this transition.
I am a new patient; will I be able to register for the patient portal prior to seeing the provider?
New Patients
Patient Portal
MyReverePortal
RevereConnect
No, this feature has been turned off for Revere practices.
Do I need an email address to set up a Patient Portal account?
New Patients
Patient Portal
RevereConnect
MyReverePortal
Yes. E-statement notifications, message notifications, and test result notifications are all sent to the patient via email. Patients will not know that they have a message waiting for them on the Patient Portal if they do not have an email account. The use of email helps ensure that the patient or family member receives proper notification from the practice.
What is the difference between MyReverePortal and RevereConnect?
Patient Portal
MyReverePortal for Revere Medical Patients:
- MyReverePortal is the new patient portal for patients currently receiving care from Revere Medical providers.
- The MyReverePortal is currently being used for Revere Medical patients receiving care within the following specialties:
- Primary Care
- Family Medicine
- Internal Medicine
RevereConnect for former Steward Health patients:
- RevereConnect (formerly MySteward) is the updated portal for former Steward Health patients. To access this portal, please click here.
- RevereConnect is currently being used for patients receiving care with a…
- Former Steward Health hospital
- Former Steward Health specialist
- Hawthorn Medical providers
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