Faqs, Resources & Support

Welcome to the Patient Help Center

We’re here to make things easier. Whether you’re new to Revere or have been with your care team for years, you’ll find answers to common questions, helpful tools, and important links, all in one place.

Quick Links:

Patient Portal Access

Visit our Patient Portals page for more information.

Patient Resources

Visit our Patient Resources page to find support resources.

Find Care

Use our Carefinder Tool to find care near you.

Social Services Support

Visit FindHelp.org to find support resources in your community.

FAQs

Use the search bar and filters below to explore FAQs.

Filters
Reset Filters
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Filtering by:
Value
Clear All
I am a former Hawthorn Medical Patient. How do I access my medical records?
Medical Records

If you were previously a patient at Hawthorn, your records remain confidential and protected. Please see detailed transfer instructions below, or contact our patient support team at 1-800-488-5959 for assistance.

What insurances do you accept?
Insurance & Coverage

Revere Medical accepts most major insurance plans. Because coverage may vary by location, we recommend calling your clinic to confirm accepted insurance providers. Locate a clinic near you by using our CareFinder tool, available on the Revere Medical website.

Are self-pay rates available for those without insurance coverage?
Insurance & Coverage
Billing & Payments

Yes. Affordable self-pay rates are available for patients without insurance. Contact your clinic for pricing information and payment options.

What are my payment options for my bill?
Billing & Payments

We accept most major credit and debit cards, checks, and other standard forms of payment. Please note that cash is not accepted at any of our locations.

Copayments and any applicable coinsurance are due at the time of service. For clinic-specific billing questions, contact your clinic’s front desk or billing team directly.

Who do I contact if I have questions about my bill?
Billing & Payments

If you have questions about your bill, reach out to the billing department at your clinic. We’re here to help clarify any charges or insurance details. If you need further assistance, please contact our Patient Support team at 1-800-488-5959 for support.

When should I expect to receive my bill?
Billing & Payments

Most patients receive their bill within 2–4 weeks after their insurance has processed the claim. If you haven’t received your bill or have concerns, please contact your clinic’s billing department.

How do I request a prescription refill?
Prescriptions & Refills

To request a refill, contact your pharmacy to see the remaining refills. If you have no remaining refills or if your refill requires authorization, your pharmacy may contact our office on your behalf.

If your refills are exhausted, contact your clinic by phone during business hours to schedule an appointment. Be sure to have your medication name and pharmacy information ready. Please allow 48-72 hours to hear back from our office.

If you are a patient using the MyReverePortal, you may also have the option to request prescription refills online through the patient portal. Click Here to access your patient portal.

How can I ensure I'm paying my bill to the correct, secure website?
Billing & Payments

Always use the exact web address or QR code found directly on your Revere Medical patient statement when making online payments. Avoid using search engines to find the payment link, as sometimes unofficial websites can appear that aren't affiliated with us.

If you have any doubt about a payment website's authenticity, please contact your clinic's billing department or our Patient Support team at 1-800-488-5959 before entering any information.

How do I access my Patient Portal?
Patient Portal
RevereConnect
MyReverePortal

To access your patient portal, click on the appropriate portal link below based on whether you're a Revere Medical patient or a former Steward Health patient. Select the link that corresponds to your state, and log in using your credentials.

MyReverePortal for Revere Medical Patients:

RevereConnect for former Steward Health patients:

  • Click here to access your patient portal on RevereConnect
  • Please be aware that this patient portal will soon be phased out. Stay tuned for updates from your former Steward (non-Revere Medical) provider or hospital regarding access to their new portal. We appreciate your patience during this transition.
How do I schedule an appointment with Revere Medical?
Appointments & Scheduling
New Patients

You can schedule an appointment by calling your clinic directly. Locate a clinic near you by using our CareFinder tool, available on the Revere Medical website.

Please note: Appointments cannot be booked directly through the Patient Portal. However, you can submit a request, and a team member will follow up to assist with scheduling.

There are no results matching the current filters.

Articles

Check out our latest articles, tips, and news from Revere Medical.

Revere Medical Enters into Agreement to Acquire CareMax’s Management Services Organization

Revere Medical has entered into an agreement with CareMax.

Read Now

Steward Medical Group and Steward Health Care Network is Now Revere Medical

Rural Healthcare Group Closes Acquisition of Steward Medical Group and Steward Health Care Network

Read Now

Need additional support?

Use the options below to reach out:

Send a Message in the Patient Portal

Log in to connect directly with your care team.

Call Patient Support

Contact us at 1-800-488-5959 for general help and questions. For questions related to the patient portal, call Revere's Patient Portal Helpdesk at 1-888-696-0108.

Submit a Contact Form

Use the form below to share your question and we’ll get back to you as soon as possible.

Get in touch with our team.

Send us a message and we’ll be in touch shortly.

Please fill out all fields.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.