Faqs, Resources & Support

Welcome to the Patient Help Center

We’re here to make things easier. Whether you’re new to Revere or have been with your care team for years, you’ll find answers to common questions, helpful tools, and important links, all in one place.

Quick Links:

Patient Portal Access

Visit our Patient Portals page for more information.

Patient Resources

Visit our Patient Resources page to find support resources.

Find Care Near You

Use our Locations Tool to find a clinic near you.

Find Care

Search for locations near you on our Locations page

Social Services Support

Visit FindHelp.org to find support resources in your community.

FAQs

Use the search bar and filters below to explore FAQs.

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Is it possible to display the patient portal in Spanish?
Patient Portal
MyReverePortal

Yes! Once you've logged in on your laptop, you'll see "Prefieres el español" right at the top of every page. Just click there, and the portal will switch over to Spanish for you.

What is included in the Patient Care Summary?
MyReverePortal

When you access your patient care summary on the MyReverePortal, powered by Athena, you'll find a comprehensive overview of your recent health information. Here's a breakdown of what's typically included:

  • Your Most Recent Visit: Details from your last appointment, including the reason for your visit.
  • Discussion & Next Steps: This section covers the assessment and plan discussed with your provider, any educational handouts you received, and your personalized plan of care. You'll also see appointment reminders and any orders given.
  • Medications: Your current medications and any medications administered during a visit.
  • Health Metrics: Your test results, known allergies, and active health problems.
  • Immunization History: A list of your received vaccines.
  • Lifestyle Information
  • Past Visits
  • Personal Details
  • Your Care Team
Can I use Internet Explorer to use the Patient Portal?
Patient Portal
RevereConnect
MyReverePortal

No, to use the Patient Portal, patients must use a computer or mobile device with one of these supported browsers:

  • Google Chrome
  • Microsoft Edge (for Windows 7, Windows 8/8.1, Windows 10, and Windows 11)
  • Mozilla Firefox
  • Safari (for Apple devices only)
What if I enter information during self-registration that is different from my AthenaOne patient record?
Patient Portal
MyReverePortal

A new patient record is generated for any patient who provides information that differs from what is currently listed in athenaOne. AthenaOne is unable to match patient information with existing patient records if the provided information does not align. In the event that a duplicate account has been created, please consult a team member to facilitate the appropriate merging of the new record with the patient's existing records in athenaOne.

When should I expect to receive my bill?
Billing & Payments

Most patients receive their bill within 2 to 4 weeks after their insurance has processed the claim. If you haven’t received your bill or have concerns, please contact your clinic's billing department.

What are my payment options for my bill?
Billing & Payments

We accept most major credit and debit cards, checks, and other standard forms of payment. Please note that cash is not accepted at any of our locations.

Copayments and any applicable coinsurance are due at the time of service. For clinic-specific billing questions, contact your clinic’s front desk or billing team directly.

How can I ensure I'm paying my bill to the correct, secure website?
Billing & Payments

Always use the exact web address or QR code found directly on your Revere Medical patient statement when making online payments. Avoid using search engines to find the payment link, as sometimes unofficial websites can appear that aren't affiliated with us.

If you have any doubt about a payment website's authenticity, please contact your clinic's billing department or our Patient Support team at 1-800-488-5959 before entering any information.

Who do I contact if I have questions about my bill?
Billing & Payments

If you have questions about your bill, reach out to the billing department at your clinic. We're here to help clarify any charges or insurance details. If you need further assistance, please contact our Patient Support team at 1-800-488-5959 for support.

Revere Connect Patient Portal Transition: Brown Health & Hawthorn Medical
RevereConnect
Patient Portal

Brown Health and Hawthorn providers will transition to their new portal, MyChart, effective August 25, 2025. For more information, visit https://url.avanan.click/v2/r01/___http://www.brownhealth.org/mychart.&quot___.YXAzOnRoZWNsZWFyc3RhcnQ6YTpnOmFhZmFmNDBkNzk1OWE4ZTJkYWQxMTQ3ZTcxMTc1MjZlOjc6M2FjYzphOGU0Mjk0NjdhMDQ3MDhkZGVjNzgwODYzYjM2Zjk5NTQzYTViZGU3ZWIyYjQ2ZGI0NmI2NWI0M2JlM2EwM2QzOnQ6VDpG

Please contact your medical provider's office to find out more about accessing your health information.

Revere Connect Patient Portal Transition: Revere Medical Providers
RevereConnect
Patient Portal

Important: Revere Medical providers are now using the new MyReverePortal, which can be accessed at www.reveremedical.com/myrevereportal.

Please contact your medical provider's office to find out more about accessing your health information.

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Need additional support?

Use the options below to reach out:

Send a Message in the Patient Portal

Log in to connect directly with your care team.

Call Patient Support

Contact us at 1-800-488-5959 for general help and questions. For questions related to the patient portal, call Revere's Patient Portal Helpdesk at 1-888-696-0108.

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